Our Commitment to Our Customers

Fortem Group provides businesses with reliable access to high-quality products, structured logistics, and transparent trade terms.

Every order, from enquiry to delivery, is handled with precision, professionalism, and speed – giving our customers confidence in every shipment.

Step 1 - Trade Enquiry

Businesses can contact our trade team via the "Trade Account Enquiry" form below. Once verified, we provide product catalogues, pricing, and account setup details.

Step 2 - Product Selection & Quotation

Customers select required product lines and volumes.

We issue formal quotations with pricing, MOQ (if applicable), and delivery lead times.

Step 3 - Order Confirmation

Orders are processed upon receipt of purchase order or invoice settlement (depending on terms). Stock is reserved and queued for fulfilment.

Step 4 - Fulfilment & Dispatch

Orders are picked, prepared, and dispatched within 48-72 hours from our industrial hub. All shipments include tracking information and delivery confirmation.

Step 5 - Ongoing Support

Repeat customers benefit from consistent reordering cycles, account management, and logistics updates to streamline future transactions.

Trade Account Enquiry